INTO Help Center

What Do You Need To Get Done?

Search for the task in front of you, or follow the path from first setup to a stronger guest operation.

Choose Your Next Step Email Support

New To INTO?

Start With The First Four Tasks.

Move through the initial setup in order, or jump directly to the step you already know you need.

  1. 01Create your INTO account for your company
  2. 02Connect your INTO account to your Guesty workspace
  3. 03Manage AI Knowledge Base v2 for your listings
  4. 04Set up Autopilot to answer guest messages

Choose Your Next Step

Move From Setup To Stronger Guest Operations.

Choose the stage that matches where you are now. Every current guide appears once in the path below.

01 Start

Set Up Your Workspace

Create the account, connect Guesty, install INTO, and bring the right people into the workspace.

  1. 01.01Create your INTO account for your company
  2. 01.02Connect your INTO account to your Guesty workspace
  3. 01.03Install the INTO Chrome extension for Guesty
  4. 01.04Invite agents to start using INTO in Guesty
  5. 01.05Promote a team member to the Manager role
  6. 01.06Manage roles and access for your INTO team
  7. 01.07Manage guest messages from the INTO mobile app

02 Teach

Give INTO The Right Context

Build listing knowledge, account rules, and enriched data before your team relies on a response.

  1. 02.01Understand how INTO AI generates guest responses
  2. 02.02Manage AI Knowledge Base v2 for your listings
  3. 02.03Set up Knowledge Base v1 for each listing
  4. 02.04Keep your INTO knowledge base accurate and current
  5. 02.05Use Data Enrichment in your Guesty inbox
  6. 02.06Edit Account Rules to control AI behavior

03 Assist

Write And Review Guest Replies

Draft, refine, translate, summarize, and send with a person still in control of the conversation.

  1. 03.01Use Suggest mode for one-click guest replies
  2. 03.02Send a Copilot-suggested reply in your Guesty inbox
  3. 03.03Use Draft mode to expand keywords into a reply
  4. 03.04Rephrase a guest reply with the Compose menu
  5. 03.05Change the tone of an AI-generated reply
  6. 03.06Shorten a guest reply from the Compose menu
  7. 03.07Expand a guest reply from the Compose menu
  8. 03.08Fix spelling and grammar in a guest reply
  9. 03.09Translate guest replies and full conversations
  10. 03.10Summarize a guest conversation in one click
  11. 03.11Configure valedictions and sign-off for AI replies

04 Automate

Move Into Autopilot Safely

Choose what INTO can answer, keep human checks where they matter, and pause automation when needed.

  1. 04.01Set up Autopilot to answer guest messages
  2. 04.02Configure Autopilot's message categories
  3. 04.03Configure Human-in-the-Loop notifications
  4. 04.04Review Autopilot messages in the Monitor tab
  5. 04.05Pause Autopilot mid-conversation with Snooze
  6. 04.06Read confidence scores in Playground and Monitoring

05 Improve

Monitor Performance And Grow

Review activity, guest reviews, and revenue opportunities, then improve the operation from what you learn.

  1. 05.01Monitor performance from the INTO dashboard
  2. 05.02Configure first-inquiry and orphan-night templates
  3. 05.03Set up Orphan Nights to fill booking gaps
  4. 05.04Track Orphan Nights performance in the dashboard
  5. 05.05Review and send AI replies to guest reviews

06 Manage

Manage Plans And Billing

Handle plan changes, invoices, and the account details that keep the service running.

  1. 06.01Change your INTO plan and compare options
  2. 06.02Update billing details and download invoices