Guided walkthrough
A key factor in the quality of responses generated by INTO AI is the accuracy and completeness of your INTO knowledge base. This knowledge base includes all the information available through Guesty, such as listing details, reservation data, full conversation histories related to specific reservations, pricing information, calendar data, custom fields, and saved replies. Our Orchestrator relies on this comprehensive information to generate accurate responses.
Think of your AI agent just as you would a human agent: if the information is inaccurate or incomplete, your AI will not be able to provide the correct answers. On the other hand, if your INTO knowledge base is accurate, you will be amazed by the performance of your AI agent.
To ensure you get the best performance from INTO AI, make sure to review and update the following:
- Listing Information: Ensure that all listing details are accurate and up to date.
- Saved Replies: Review and update your saved replies to reflect the most current information.
- Custom Fields: Update custom fields to be as clear and explicit as possible.
When creating or updating custom fields in your knowledge base, clarity is key. Be specific and detailed to ensure accurate responses. For example:
Check-in_Instructions
"Here are the check-in instructions: You can check in at the front desk upon your arrival. You are welcome to check in anytime after 4 PM. A photo ID and reservation confirmation will be required for all guests. The front desk attendant will grant you elevator access so you can retrieve the key fob left in the unit. Etc, etc…"
Read Next