Choose the guest coverage your operation needs.
Most teams choose Advantage, our 24/7 Guest Service team, then add AVA when they want the phone covered too. Keep the inbox in-house with Guest Messaging when that fits better.
Start with Advantage. Add AVA when the phone needs coverage.
Choose a complete Guest Service team, add voice coverage, or keep the inbox in-house with Guest Messaging software.
Self-managed software
Pro
$10/property/month
Your team wants to keep the inbox and use AI to move routine replies faster.
- Agent Assist, Copilot, Autopilot, and Revenue Boosters
- 30-day free trial on Guesty
24/7 Guest Service
Advantage
$30/listing/month
You want INTO to own the daily PMS inbox and text conversation around the clock.
- 24/7 PMS inbox coverage
- Human judgment and follow-through
24/7 Guest Service + voice
Advantage+AVA
$60/listing/month
You want one managed service to cover both the PMS inbox and incoming calls.
- 24/7 PMS inbox coverage
- AVA AI
- INTO human phone team
Choose the coverage that owns the work.
Set your portfolio size, then compare the work and coverage behind each option before you decide.
Selected coverage
Advantage
Protect every guest moment, not just the inbox.
24/7 text-only and PMS inbox coverage managed by the INTO hospitality team.
- 24/7 PMS inbox coverage
- Human judgment and follow-through
Compare the lowest-cost alternative.
Use a direct-hire Philippines VA team baseline. The default matches round-the-clock calendar coverage; adjust it to the weekly coverage you actually need.
At this baseline: $3,640 / month for 168 scheduled coverage hours / week.
Illustrative direct-hire baseline. Adjust it to match your coverage; assess knowledge setup, management, handoffs, and continuity separately.
INTO owns the daily PMS inbox and text conversation, with human judgment and follow-through.
Current public rates in USD. Pro is priced per property; managed coverage is priced per listing. Totals exclude applicable taxes.
The questions behind the price
Before you choose.
Eight straight answers to the questions our guest-service team hears most from new operators.
Where does the AI get its information from?
INTO’s AI is powered by your own property knowledge base: house rules, check-in instructions, local recommendations, policies, and anything else you add. It only answers from what you’ve configured, so guests always get accurate, property-specific responses.
Can we add our own information to the AI?
Yes, and that’s the whole point. You control the knowledge base entirely. You can add FAQs, check-in details, house rules, amenity descriptions, local recommendations, and more. The AI answers based on exactly what you provide.
Can INTO be customized to match my brand’s voice?
Absolutely. INTO allows you to personalize AI responses, ensuring they align with your brand’s tone and style while maintaining professionalism and accuracy.
Can INTO answer all guest questions automatically?
INTO handles the vast majority of guest questions: check-in times, Wi-Fi, directions, house rules, local tips, and more. For anything outside its knowledge or marked as sensitive, it flags the conversation for your team to handle. You stay in control of what gets automated.
Can we configure when the AI responds vs. when a human does?
Yes. You set the rules by message type, time of day, channel, or urgency level. INTO can run fully on Autopilot, or you can keep humans in the loop for specific scenarios. It adapts to your workflow.
What’s the difference between the plans?
Pro is our software plan: your team runs the inbox while INTO’s AI drafts, translates, and answers guest messages inside your PMS. Advantage is our fully managed service: INTO handles your entire inbox with a dedicated team of hospitality specialists. Add AVA when you want guest calls covered too.
Is there a mobile app?
INTO works through your existing messaging channels: Airbnb, Booking.com, VRBO, email, and more, so you don’t need a separate app. Your team can monitor and step in from wherever they already work.
Have a different question?
Open Ask INTO in the bottom-right corner for answers grounded in the current information on this site, or book a demo when you are ready to talk through your operation.
Choose with context
Not sure which coverage fits?
Tell us where your team feels the pressure, in messages, calls, or both. We will map the smallest option that covers the work.