Guided walkthrough
INTO Autopilot is a game-changing feature that allows property managers to delegate certain guest interactions to an AI guest services agent. It’s like having an extra teammate who knows everything about your business, can respond to an unlimited number of guests simultaneously, never needs rest, and is always in a great mood. And yes, they also speak over 50 languages!
Once Autopilot is activated, your AI agent can automatically respond to guest messages that meet specific criteria to ensure the answers are perfect. Let’s dive into how to set it up and how it works.
To configure Autopilot, log in to your account at https://str.weareinto.ai and navigate to AI > Autopilot > Configuration. Toggle the switch to activate Autopilot. You can choose to enable it for all listings or select specific ones. Next, define the categories for which you’d like Autopilot to send responses. Once you're satisfied with your settings, click Save. Please note that while we currently offer a few categories for Autopilot mode, more will be added in the coming weeks.
Here’s a bit more insight into how Autopilot works: When a guest message is received, it’s automatically categorized and labeled . Our AI message engine then generates a response using state-of-the-art tools, including LLMs and advanced proprietary techniques, to craft accurate, contextually relevant replies. The response is then evaluated by our Reasoning Engine, which assigns a confidence score based on the available data, such as listing details, custom fields, saved replies, and reservation information. If the confidence score meets or exceeds the set threshold, the response is automatically sent to the guest.
Currently, the threshold for automatic responses is set at 95%, though this may become adjustable in the future for greater flexibility. If the score falls below the threshold, the response is forwarded to an agent for review through INTO Copilot.
Autopilot is particularly effective for handling high volumes of inquiries, managing after-hours messages, and automating responses to frequently asked questions. This not only improves response times and boosts efficiency but also enhances the overall guest experience.
Configure the Autopilot:
To Configure the Autopilot on into customer portal follow these steps :
- Log in to your INTO account, and navigate to AI > Messages Signature > Configuration
- On this tab activate the Autopilot by clicking on the toggle
- Select the listings you want to activate the Autopilot for.
- Click on the save button
Note: You can disable or pause Autopilot at any time by simply toggling the switch to "Off" and clicking the Save button
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