Getting Started with the Knowledge Base 2.0

The AI Knowledge Base is the fuel behind your AI engine. It’s where Autopilot and Copilot retrieve the information they need to answer guest questions accurately.
With AI Knowledge Base 2.0, you now have a clearer and more structured workspace that gives you full visibility into the data your AI can access. The new experience helps you easily organize information, identify missing data, and test how your content performs in AI responses.
When you open a listing in the customer portal, you’ll immediately see the listing details at the top of the page. From there, you can quickly access the source data in Guesty or test your Knowledge Base content directly using the Test on Playground feature.
The Knowledge Base is organized using a tab-based structure, allowing you to navigate content categories more efficiently and focus on specific areas such as policies, amenities, or property details.

Accessing the Knowledge Base

1. Select a listing from the Listings table to manage its AI content.

   

2. At the top of the page, you will see the listing details along with a direct link to the Guesty listing.

   

3. Click Test on Playground to instantly test how your Knowledge Base content performs in AI responses.

   

Understanding Synced Data

1. Use the tabs on the left side to switch between different content categories such as Policies and Procedures, Amenities, and Property Details.

   

2. Inside each tab, topics are grouped into sections.

   

3. Each topic appears as a card, making it easy to quickly see what information is available.

   

Understanding Data Sources

1. A topic may include data from Guesty Listing, Saved Replies, Custom Fields, or INTO Manual Entries.

   

2. A topic may include data from Guesty Listing, Saved Replies, Custom Fields, or INTO Manual Entries.

   

Using Filters to Manage Data

2. Use the Data Source filter to view topics that contain data from specific sources, such as Guesty Listing, Saved Replies, Custom Fields, or INTO entries.

3. To update or add information, use the INTO Data section.

Saving Data for Multiple Listings

1. When saving your changes, choose whether to save the data for:

• The current listing only, or

• Multiple selected listings.

Creating Custom Topics

1. Click Add Data to create a custom topic.

Read Next

• How INTO AI Works with Guesty

• Make sure your data is accurate and up to date

• Use the playground to test your listings

• Use the the INTO Data enrichment feature to improve your listings

• Suggest mode