Guest Reviews Agent

Guided walkthrough

The Guest Reviews Agent helps property managers quickly and consistently respond to guest reviews — while keeping full control over what gets sent.

The AI automatically drafts personalized, professional replies for each review, allowing you to review, edit, or send them directly — all from one centralized dashboard.

By combining speed with human oversight, the tool makes it easy to maintain your brand voice, strengthen guest relationships, and handle reviews efficiently.

In this guide, we’ll walk you through how to navigate the Review Dashboard, review and edit AI-generated replies, and access detailed context about each guest and stay.

Monitor the Guest reviews Agent:

To Monitor the the Guest reviews Agent on into customer portal follow these steps :

1. Log in to your INTO account, and navigate to AI > Messages Signature

2. Filter by rating, channel, status (sent or pending)

3. Click the Send Reply button to send the reviews directly.

4. Click on the listing nickname or directly on the reply text to edit or rephrase the reply.

5. Click General Details to view listing information and additional property insights.

6. Click on the Reservation Details section to view stay information, including guest name, check-in/check-out dates, and property name.

7. Click on the Conversation tab to view the conversation highlights and summary.

Read Next

• Monitor Autopilot

• Monetize your orphan nights

• Summarize

• Manage billing and plans