The Knowledge Base is your AI’s source of truth — it helps ensure that your guest-facing AI has access to accurate, up-to-date operational information. The more complete your Knowledge Base is, the more confidently and accurately your Autopilot will respond to guest questions.
In this guide, we’ll walk you through how to navigate the Knowledge Base, edit and add information, and test your setup using the Playground.
Accessing the Knowledge Base
To begin:
- Go to the Knowledge Base section in your INTO dashboard.
- Select a listing from the Listings table to manage its AI content.
Understanding Synced Data
Each listing starts with information synced from Guesty. This includes:
- General Info
- Custom Fields
Using Predefined Topics in the AI Knowledge Tab
Next, click on the AI Knowledge tab. This is where you’ll find all predefined topics the AI uses to communicate with guests — things like:
To update a topic:
- Click the edit icon next to the item.
- Use the "Rewrite with AI" button if you're unsure how to phrase something.
- You can also apply one topic’s content to multiple listings in just a few clicks. If the system detects that a value already exists, you’ll receive a smart warning before anything is overwritten.
Evaluating and Completing Data
The Knowledge Base includes built-in evaluation to help you instantly identify missing or incomplete data.
- Click the “Run Data Evaluation” button at the top of the AI Knowledge tab.
- Each topic will now show:
- What information is still missing
- The overall impact on your Listing Score (shown at the top)
Adding Custom Topics
You can create custom topics specific to your property:
- Click “+ Add Data”.
- Give your topic a name and description.
Testing with the Playground
Once your listing’s Knowledge Base is filled in, you can simulate guest interactions using the Playground tab.
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