Advantage Night Shift
Your night shift starts when your team signs off.
INTO covers guest text and calls from 10 PM to 8 AM, seven days a week, using one account timezone agreed at onboarding.
One clean handoff
Your team ends the day. We carry the guest through the night.
- 10 PMCoverage begins
INTO takes ownership in the account timezone set with you.
- OvernightGuests get an answer
Approved property knowledge handles the routine. INTO agents take the exceptions.
- When voice is includedAVA answers first
AVA and INTO agents cover calls that need speed, context, or judgment.
- 8 AMYour day starts informed
The handoff returns with the night's conversations and outcomes in view.
Night Shift plans
Cover text, or cover the whole night.
Both plans run from 10 PM to 8 AM, seven days a week.
Night Shift text only
$20/listing/month
Your team owns the day but needs the overnight inbox covered.
- 70 hours of weekly overnight coverage
- INTO agents handle text exceptions
Full Advantage Night Shift
$30/listing/month
Your daytime team needs complete overnight text and phone coverage.
- 10 PM to 8 AM text coverage
- AVA plus INTO agents for voice and exceptions
Choose the boundary
Night Shift if your days work. Full Advantage for peace of mind.
Choose Night Shift when your team wants to keep daytime ownership and remove the overnight rota. Choose 24/7 Full Advantage when you want one accountable operation across every hour, message, call, and exception.
Commercial terms
A clear way to begin.
Month to month
Month to month with a $5,000 onboarding fee and 90 days' written notice.
12-month commitment
Commit for 12 months and the onboarding fee is automatically waived. Notice may be given earlier, but termination takes effect at the end of the first 12 months.
After the first 12 months, service rolls monthly and can be cancelled with 90 days' written notice, with no early termination amount.
Sleep easy.
Take the night off.
Tell us what reaches your team after 10 PM. We will map the smallest Night Shift plan that owns it.
Book a demo