Monitor Snooze

Guided walkthrough

After activating INTO Autopilot, you can temporarily pause or resume AI automation directly from an active guest conversation using the Snooze and Live Status feature. This gives Agents and Advantage users full control over when Autopilot and Copilot should respond, especially during sensitive or complex interactions.

This feature prevents AI messages from being sent while a human agent is typing or actively managing the conversation, ensuring a smoother and more professional guest experience.

AI Snooze Status Indicators

Inside every guest conversation, the send box displays the current AI status:

• Autopilot: Live – AI automation is active

• Autopilot: Paused – AI is temporarily paused (snooze)

• Autopilot: Off – AI is disabled from settings

This indicator updates in real time and ensures you always know whether AI can trigger messages.

1. Open an active guest conversation

2. Click the AI status indicator inside the send box

3. Select Snooze and choose a duration : 15 minutes, 30 minutes, 1 hour

4. Once snoozed Autopilot stops immediately And a  Resume Autopilot action becomes available

5 . To activate Autopilot when it is off, click on the activate button to access the autopilot configuration on the customer portal

Read Next

• Monetize your orphan nights

• Summarize

• Manage billing and plans