Terms of Use

Last Updated: November 12, 2025

These Terms of Use govern your access to and use of:

  • the public website at weareinto.ai and all pages on that domain,
  • the INTO for Hospitality software as a service platform and related dashboards made available to registered customers,
  • the browser extension and interface that interoperate with third party systems such as Guesty, and
  • any application programming interfaces, documentation, and other services we make available.

By accessing or using any of the above, you agree to these Terms and to our Privacy Policy. If you are using the services on behalf of a company, you represent that you have authority to bind that company, and “you” refers to that company. If there is a signed order, master agreement, or data processing addendum with INTO, that document controls to the extent it conflicts with these Terms.

  • “Site” means the public website at weareinto.ai.
  • “Platform” means the INTO for Hospitality software and dashboards we provide to customers.
  • “Extension” means the browser extension or interface that connects with third party systems, including Guesty, to display or inject INTO features.
  • “Services” means the Site, Platform, Extension, APIs, documentation, and any related services we provide.
  • “Content” means text, images, audio, video, code, and other material available through the Services.
  • “Customer Data” means data that you or your users submit to the Platform or Extension.
  • “Third Party Services” means services not provided by INTO, for example Guesty, Google, and email delivery tools.

Certain features require an account. You must provide accurate information and keep it current. You are responsible for activity under your account and for safeguarding credentials. Notify us promptly of any suspected unauthorized use.

Subject to these Terms and any order, we grant you a limited, revocable, non exclusive, non transferable license to access the Site and to use the Platform and Extension for your internal business use. The Services and all Content are owned by INTO or its licensors and are protected by law. Except for the license above, no rights are transferred. All rights not expressly granted are reserved.

You may use the Services only for lawful business purposes and in accordance with these Terms. You agree that you will not

  • access or use the Services in any manner that could damage, disable, overburden, or impair the Services, or interfere with any other party’s use,
  • attempt to gain unauthorized access to any account, system, or network, or bypass or disable any security or access control,
  • copy, modify, frame, mirror, or create derivative works of the Services, or reverse engineer, decompile, or attempt to extract source code except where permitted by law,
  • scrape, crawl, harvest, or collect data from the Services by automated means without our prior written consent, or use bots or scripts to send traffic beyond normal interactive use,
  • upload, transmit, or distribute malware, spyware, or other harmful code, or send spam or other unsolicited messages,
  • probe, scan, or test the vulnerability of any system or network without our prior written consent, or perform stress tests or load tests,
  • use the Services to process personal data that you do not have the right to process, or in a way that violates law or third party rights,
  • use the Services to develop or train any model or product that competes with our offerings, unless a written agreement with us allows it,
  • remove, alter, or obscure any proprietary notices,
  • use the Extension in any way that violates the terms of any Third Party Service, including Guesty, or that degrades or harms such service,
  • resell, lease, sublicense, or provide the Services to a third party except as permitted in an order with us,
  • engage in any activity that is unlawful, fraudulent, or misleading.

If you use automation or any API we make available, you must follow our documentation, respect any published or communicated rate limits, and avoid traffic that is excessive or abusive. We may reduce or block traffic that harms service stability.

The Extension depends on Third Party Services such as Guesty. INTO does not control those services and is not responsible for their availability, security, or terms. Your use of any Third Party Service is governed by that provider’s terms and policies. You are responsible for keeping your own accounts active and in good standing. The Extension may stop working or change behavior if a Third Party Service changes or becomes unavailable.

Customer Data remains your property. We process Customer Data to provide and secure the Services, and as described in our Privacy Policy. We may create aggregated or anonymized data from Customer Data and usage to improve the Services and for statistics, provided that the results do not identify you or your users. We do not sell personal information. We do not share personal information for cross context behavioral advertising. For information about cookies, analytics, marketing, and consent choices, see our Privacy Policy and use the Cookie settings link in the footer.

Each party may receive non public information from the other. The receiving party will protect that information with care, use it only for the purpose of the relationship, and share it only with personnel and providers who need it and are bound to keep it confidential. These obligations do not apply to information that is public through no fault of the receiving party, was known to the receiving party without duty of confidentiality, is independently developed, or is rightfully received from another source.

We use administrative, technical, and physical safeguards designed to protect the Services and Customer Data. You are responsible for configuring the Services in a secure manner, for managing your users, and for maintaining the security of your systems and accounts. You will notify us promptly of any suspected breach related to your use of the Services.

The Platform and Extension may generate content using artificial intelligence. Outputs can be incorrect, incomplete, or not suitable for your use case. You are responsible for reviewing outputs before you rely on them, and for complying with law and third party rights when you use or share outputs. You represent that you have all rights needed to submit prompts, instructions, and Customer Data to the Services. We may use aggregated and anonymized usage data to improve models and Service quality. We do not use your Customer Data to train foundation models for others.

If you give us ideas, suggestions, or feedback, you grant INTO a royalty free, perpetual license to use them to improve our products and services. We may collect usage and performance data from the Services to maintain, secure, and improve the Services.

We may offer features labeled beta or preview. These features are for evaluation, may change at any time, and may not be supported. You use beta features at your own risk.

If you purchase paid Services, you agree to pay the fees described in an order or online checkout. Fees are due as stated and are non refundable unless required by law or the order. You are responsible for all taxes, duties, and similar charges, excluding taxes on our income. We may suspend access for unpaid amounts.

We may suspend or restrict access to any part of the Services if we believe there is a security risk, suspected fraudulent or unlawful activity, non payment, or a material breach of these Terms. Either party may terminate an account as set out in an order or agreement in place. Upon termination, your license ends and you must stop using the Services. Sections that by their nature should survive will survive, including ownership, confidentiality, disclaimers, limits of liability, and dispute resolution.

We may update the Site, Platform, Extension, or other Services from time to time. When we make material changes to these Terms, we will update the date at the top and, where appropriate, provide a notice on the Site or by email to account holders. Continued use after changes take effect means you accept the updated Terms.

The Services and all Content are provided as is and as available. To the maximum extent permitted by law, INTO disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non infringement. We do not guarantee uninterrupted or error free operation, or that defects will be corrected.

To the maximum extent permitted by law, INTO is not liable for any indirect, incidental, special, consequential, or exemplary damages, including lost profits, revenue, data, or goodwill, arising out of or related to your use of the Services, even if advised of the possibility of such damages. Our total liability for all claims in any twelve month period is limited to the greater of one hundred Canadian dollars or the amounts you paid to INTO for the Services that gave rise to the claim in that period. These limits apply to the fullest extent permitted by law.

You will defend and indemnify INTO and its personnel from and against claims, losses, liabilities, damages, costs, and expenses, including reasonable legal fees, arising out of or related to:

  • your use of the Services in breach of these Terms,
  • Customer Data, including claims that Customer Data or your use of it infringes rights or violates law,
  • your use of the Extension in connection with Third Party Services, including Guesty, except to the extent caused by our breach or willful misconduct.

You represent that you are not located in, and will not use the Services from, any location subject to a government embargo or sanction that applies to these Services. You will comply with export control and sanctions laws that apply to your use of the Services.

You will comply with anti bribery and anti corruption laws that apply to your activities under these Terms and will not offer or accept any improper payment or benefit.

The Services may include open source components. Some components may be subject to separate licenses. To the extent a separate license conflicts with these Terms, the separate license controls for that component.

You may not assign these Terms or any rights or obligations under them without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.

Neither party is liable for delay or failure to perform due to events beyond its reasonable control, including natural disasters, acts of government, labor disputes, internet or telecom failures, or denial of service attacks.

These Terms are governed by the laws of Québec and Canada, without regard to conflict of laws rules. The parties submit to the exclusive jurisdiction of the courts located in Montreal, Québec.

We may provide notices by posting on the Site or by email to the address associated with your account. Notices to INTO must be sent to privacy@weareinto.ai.

If you have a signed order, master agreement, or data processing addendum with INTO, those documents control to the extent of any conflict with these Terms. These Terms, together with any applicable order and the Privacy Policy, are the entire agreement between you and INTO regarding the Services and replace all prior discussions. If a court finds a term unenforceable, the remaining terms remain in effect. Failure to enforce a right is not a waiver. The parties are independent contractors. Headings are for convenience only.

INTO AI Inc.
privacy@weareinto.ai

Black Friday 2025
Promotional Terms

Effective Date: November 14, 2025

Expiration Date: December 5, 2025, 23:59 PM Eastern Time

Addendum to Terms of Use

1. Promotion Overview

During the promotional period from November 14, 2025, through December 5, 2025 (the "Promotional Period"), eligible users who subscribe to INTO Pro with a 12-month annual plan billed monthly will receive a fifty percent (50%) discount off the standard monthly rate (the "Promotional Discount"). This Promotional Discount replaces, and does not stack with, the standard thirty percent (30%) savings ordinarily provided for annual plans.

2. Eligibility

This promotion is available to:

  • New users who have never subscribed to any INTO paid plan
  • Users currently in a 30-day free trial period
  • Users currently subscribed to INTO Lite or INTO Plus plans

This promotion is NOT available to:

  • Users currently subscribed to INTO Pro
  • Users who were subscribed to INTO Pro at any time during the 90 days preceding the Promotional Period

Eligibility is determined at the time of subscription signup. INTO reserves the right to verify eligibility and to refuse or revoke promotional pricing if eligibility requirements are not met.

3. Subscription Terms and Commitment

3.1 Plan Structure

To receive the Promotional Discount, you must subscribe to the INTO Pro 12-month annual plan billed monthly. This plan requires:

  • A firm 12-month service commitment commencing on your billing start date
  • Monthly billing for the duration of the commitment period
  • Acceptance of all standard INTO Pro terms in addition to these promotional terms

3.2 Billing Start Date

  • For new users and users upgrading from Lite or Plus: Billing begins immediately upon subscription signup
  • For users in a free trial: Billing begins on the day following the conclusion of your 30-day trial period

3.3 Pricing

The Promotional Discount provides fifty percent (50%) off the standard monthly INTO Pro rate for the entire 12-month commitment period, provided you maintain your subscription in good standing for the full term.

4. Early Termination and Forfeiture

4.1 Cancellation During Commitment Period

If you cancel your subscription, downgrade your plan, or fail to maintain payment in good standing at any time during the 12-month commitment period, you forfeit the additional twenty percent (20%) discount that distinguishes the Promotional Discount from the standard annual plan discount.

4.2 Retroactive Adjustment

Upon cancellation, downgrade, or payment failure during the commitment period, INTO will automatically bill your payment method on file for the forfeited discount amount. This amount is calculated as twenty percent (20%) of the standard monthly INTO Pro rate, multiplied by the number of months you received service under the promotion.

Example: If the standard monthly INTO Pro rate is $100, and you cancel after 6 months:

  • Standard annual discount: 30% = $70/month
  • Promotional discount: 50% = $50/month
  • Forfeited amount per month: $20
  • Total retroactive charge: $20 × 6 months = $120

4.3 Payment Terms

The retroactive adjustment will be charged immediately upon cancellation, downgrade, or payment failure. If INTO is unable to process payment from your payment method on file, the outstanding amount becomes immediately due and payable, and INTO may pursue collection through any lawful means. You remain responsible for any collection costs, including reasonable attorney fees.

4.4 No Refunds

All payments made under this promotion are final and non-refundable. Completing the full 12-month commitment period without cancellation, downgrade, or payment failure is the only way to retain the full Promotional Discount.

5. Restrictions and Limitations

5.1 No Retroactive Application

This promotion applies only to subscriptions initiated during the Promotional Period. INTO will not provide retroactive price adjustments, credits, or refunds to users who subscribed before the Promotional Period or who subscribe after the Promotional Period ends.

5.2 One Promotion Per User

Each user may take advantage of this promotion only once. Users who cancel and later attempt to re-subscribe during the Promotional Period will not be eligible for promotional pricing on the new subscription.

5.3 No Transfers or Combinations

The Promotional Discount cannot be transferred between accounts, combined with other promotional offers, or applied to any plan other than INTO Pro with a 12-month annual commitment billed monthly.

5.4 Geographic Availability

This promotion is available in all countries where INTO services are offered. Pricing and billing will be processed in the currency designated for your region according to INTO's standard practices.

6. Plan Changes and Modifications

6.1 Downgrades

If you downgrade from INTO Pro to INTO Lite or INTO Plus at any time during the 12-month commitment period, you immediately forfeit the Promotional Discount and will be subject to the retroactive adjustment described in Section 4.2.

6.2 Upgrades

Users currently on Lite or Plus plans who upgrade to Pro during the Promotional Period will immediately begin a new 12-month commitment period under promotional pricing. Your previous plan commitment, if any, is superseded by the new Pro subscription terms. No penalties or early termination fees apply to your prior plan.

6.3 Renewal After Commitment Period

Upon completion of your 12-month commitment period, your subscription will automatically renew at the then-current standard rate for INTO Pro annual plans (currently thirty percent (30%) off the monthly rate) unless you cancel before the renewal date. Promotional pricing does not extend beyond the initial 12-month commitment period.

7. Service Credits and Remedies

If you receive service credits under INTO's standard Service Level Agreement during your promotional commitment period, those credits will be applied at the promotional rate you are paying, not at the standard rate. Early termination solely to claim higher-value credits is prohibited and will trigger the forfeiture and retroactive adjustment provisions.

8. Modification and Termination of Promotion

INTO reserves the right to modify, suspend, or terminate this promotion at any time, including before the stated expiration date, if we detect fraud, abuse, technical problems, or other issues that compromise the integrity of the promotion. Users who have already enrolled under promotional terms will not be affected by early termination of the promotion, and their pricing will remain as agreed at the time of signup.

9. Disputes and Interpretation

These promotional terms are incorporated into and governed by the INTO AI Terms of Use. In the event of any conflict between these promotional terms and the standard Terms of Use, these promotional terms shall control with respect to subscriptions initiated during the Promotional Period. All other provisions of the Terms of Use, including provisions regarding dispute resolution, limitation of liability, and governing law, remain in full force and effect.

10. Contact and Questions

Questions regarding this promotion should be directed to:

Email: support@weareinto.ai
Subject Line: Black Friday 2025 Promotion Inquiry

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