Terms of Use

These Terms of Use ("Terms") govern access to and use of INTO AI Inc.'s public website at weareinto.ai, the INTO for Hospitality platform and dashboards, the browser extension that interoperates with third-party systems such as Guesty, any application programming interfaces and documentation, and any related services (collectively, the "Platform").

By creating an account, clicking to accept these Terms, downloading the browser extension, connecting the Platform to a third-party system (such as authorizing Guesty access via API token), or otherwise accessing or using the Platform, you ("Client") agree to these Terms on behalf of yourself and, if applicable, the organization you represent. If you are accepting these Terms on behalf of an organization, you represent that you have authority to bind that organization, and "Client" refers to that organization.

If Client does not agree to these Terms, Client must not access or use the Platform.

If Client has a signed General Services Agreement ("GSA") with INTO, these Terms apply as platform rules and acceptable use terms incorporated by reference into that GSA. If Client does not have a signed GSA (including any Client accessing a self-serve plan via online registration), these Terms, together with any applicable Order Form or online purchase confirmation, constitute the agreement between Client and INTO with respect to the Platform.

Order of precedence. Where Client has a signed GSA, the order of precedence among contractual documents is: (i) the GSA and its Schedules; (ii) any Order Form executed by the parties; (iii) these Terms; (iv) the Operational Guide at weareinto.ai/operational-guide; and (v) the Privacy Policy at weareinto.ai/privacy-policy. Schedule D of the GSA (Data Processing Addendum) prevails over the Privacy Policy with respect to personal information processed by INTO on Client's behalf.

INTO AI Inc. ("INTO," "we," "us") is a corporation organized under the laws of Quebec, Canada. Our registered address is 407 Rue McGill, Bureau 700, Montréal, QC, H2Y 2G3, Canada.

We provide an AI-first guest communication platform for short-term rental and hospitality operators. The Platform includes AI messaging agents, AI voice agents (where activated), and related managed services depending on Client's subscription plan.

INTO offers four service plans, assigned at the individual property level. A single account may have properties on different plans. Three are self-serve SaaS plans, Lite, Plus, and Pro, under which Client is the sole operator (Section 5.4). The fourth, Advantage, is a managed service governed by a signed General Services Agreement (GSA).

INTO Lite

Free, Self-Serve

• Up to 25 guest interactions per day, per user
• AI messaging assistance (CoPilot and Agent Assist)
• Self-serve knowledge base management; multilingual support
• No AutoPilot (no autonomous AI send)

Free plan. No managed services, no voice, no SLA. Provided as is.

INTO Plus

Paid, Self-Serve

• Unlimited guest interactions
• All Lite features
• No AutoPilot, advanced model, or Guest Reviews Agent

Self-serve. No managed services, no voice, no SLA.

INTO Pro

Paid, Self-Serve

• Unlimited guest interactions
• AutoPilot (autonomous AI send) and advanced model
• Guest Reviews Agent and analytics
• All Plus features

Self-serve. Client configures, monitors, and operates independently. No SLA.

INTO Advantage

Managed AI Service

• AVA Messaging: AI text agent, 24/7, multilingual, managed by INTO
• AVA Voice: AI voice agent (add-on, activated in Order Form)
• Guest Experience AI Specialists for escalations
• Knowledge base and PMS optimization by INTO
• Service Levels (SLA) apply

INTO manages; Client retains operational control. Requires a signed GSA.

Plan comparison

Platform access. Lite: ✓; Plus: ✓; Pro: ✓; Advantage: ✓.

Guest interactions. Lite: 25/day per user; Plus: Unlimited; Pro: Unlimited; Advantage: Managed by INTO.

AutoPilot (autonomous AI send). Lite: ✗; Plus: ✗; Pro: ✓; Advantage: ✓ (managed).

AVA Messaging (AI text). Lite: ✓ (self); Plus: ✓ (self); Pro: ✓ (self); Advantage: ✓ (managed).

AVA Voice (AI inbound calls). Lite: ✗; Plus: ✗; Pro: ✗; Advantage: Add-on, Order Form.

Guest Experience AI Specialists. Lite: ✗; Plus: ✗; Pro: ✗; Advantage: ✓ (escalation layer).

Knowledge base setup by INTO. Lite: ✗; Plus: ✗; Pro: ✗; Advantage: ✓.

Service Levels (SLA). Lite: ✗; Plus: ✗; Pro: ✗; Advantage: ✓.

Emergency triage and escalation. Lite: ✗; Plus: ✗; Pro: ✗; Advantage: ✓ (communication only).

3.1 Plan Assignment and Changes

Self-serve plans (Lite, Plus, Pro) are selected at online checkout; Advantage is assigned per property in the Order Form (Schedule B of the GSA). Plan assignments are set at the property level, and a single account may hold properties on different plans.

• Between self-serve plans. Upgrades among Lite, Plus, and Pro take effect immediately on selection and payment; downgrades take effect at the start of the next billing cycle.
• Pro trial. A 30-day free Pro trial that ends without a payment method on file automatically converts to the Lite plan. No fees accrue for the trial period.
• Upgrade to Advantage. Moving a property to Advantage requires a signed GSA (if none is in force) and an Order Form assigning the property to Advantage. See GSA Section 2.6.
• Advantage pilot. A larger operator may trial Advantage on a subset of properties under a paid 90-day pilot, run under a signed GSA (GSA Section 2.7). The minimum commitment and the early-exit charge are switched off during the pilot, and the piloted properties auto-convert to full Advantage unless the client gives notice before the pilot ends.
• Downgrade from Advantage. Movement of properties off Advantage is governed by GSA Section 2.6 and is not available through self-serve account settings.
• Free plan. INTO may modify, limit, suspend, or discontinue the Lite plan, in whole or in part, on reasonable advance notice where practicable, without liability. INTO does not close Client accounts for inactivity; Client may close its account at any time, and on closure INTO deletes Client Data except where retention is required by law.

AVA Voice is INTO's AI-assisted inbound phone service, available as an optional add-on for Advantage properties. This section applies when AVA Voice is active for one or more properties under Client's account.

4.1 What AVA Voice Includes

• Answering inbound guest calls to a designated property phone number, 24/7
• AI-assisted triage and first response in multiple languages
• Warm hand-off to a Guest Experience AI Specialist or Client's designated contact when the AI cannot resolve the inquiry or identifies an urgent matter
• Integration with the same P0–P3 escalation path as AVA Messaging (see Operational Guide at weareinto.ai/operational-guide)

4.2 What AVA Voice Does Not Include

• Outbound calls placed on Client's behalf, unless expressly activated in the Order Form
• Emergency dispatch, vendor coordination, or on-site response
• Legal or regulatory compliance advice
• Any service not expressly included in Schedule A of the GSA

INTO is not an emergency dispatch service. For any situation requiring police, fire, or medical response, guests should be directed to contact local emergency services directly (for example, 911 in North America).

4.3 Call Recording and Transcription

Inbound calls handled by AVA Voice may be recorded and transcribed for quality assurance, safety detection, escalation management, and service improvement. Recording and transcription are subject to INTO's Privacy Policy at weareinto.ai/privacy-policy.

Client's consent obligation. Client is solely responsible for ensuring that all legally required disclosures and consents for call recording, AI voice interaction, and automated communications are provided to guests before or at the start of each call, in accordance with all applicable laws (including, where applicable, TCPA, CASL, and equivalent provincial or international laws). INTO provides the technology; Client is the operator responsible for compliance.

4.4 Client Telecommunications Obligations

For all voice and automated messaging features (including AVA Voice and AVA Messaging), Client represents and warrants that it has obtained and will maintain all consents, opt-ins, authorizations, and disclosures required by applicable law for:

• Automated or AI-generated voice calls and messages
• Artificial or prerecorded voice interactions
• Call recording and transcription
• SMS or text messaging where enabled

Client will promptly communicate to INTO any opt-out, STOP, or do-not-contact requests received outside the Platform so suppression records remain current. INTO may suspend voice or messaging features for any account where INTO has reasonable grounds to believe required consents are not in place.

4.5 Activation

AVA Voice is only active for properties where it is expressly included in the applicable Order Form (Schedule B of the GSA). If a property's Order Form does not include AVA Voice, INTO does not answer live calls or place outbound calls for that property. Clients should direct guests to digital channels.

5.1 Account Registration

To use the Platform, Client must maintain an active account. Client is responsible for maintaining the accuracy of account information; keeping credentials secure; ensuring that only authorized personnel access the account; and all activity that occurs under the account, whether or not authorized by Client.

5.2 License and Provider Technology

Subject to these Terms, any applicable GSA or Order Form, and payment of applicable fees, INTO grants Client a limited, non-exclusive, non-transferable, revocable license to access and use the Platform during the subscription term for Client's internal business purposes in connection with the properties enrolled under an Order Form.

INTO and its licensors retain all right, title, and interest in and to the Platform, including all software, technology, algorithms, models, methodologies, training data, and know-how used in or developed in connection with the Platform ("Provider Technology"), and in any improvements, modifications, or derivative works of the foregoing. No rights are granted by implication, estoppel, or otherwise other than as expressly set out in these Terms or any applicable GSA.

5.3 Restrictions

Client will not, and will not permit any third party to:

• Reverse engineer, decompile, or attempt to derive source code, models, or underlying logic of the Platform, except as permitted by applicable law
• Resell, sublicense, or provide access to the Platform to any third party not covered by an Order Form
• Use the Platform to develop or improve any competing product or AI model
• Remove or obscure any proprietary notices in the Platform
• Interfere with, disrupt, or attempt unauthorized access to the Platform, its systems, or any third-party integrations
• Use automated scripts, bots, or crawlers to access the Platform in a manner inconsistent with normal use, or in excess of published or communicated rate limits
• Use the Platform in any manner that violates applicable law, these Terms, or the terms of any third-party system (including Guesty) with which the Platform interoperates

5.4 Self-Serve Plans, Client as Sole Operator

For properties on a self-serve plan (Lite, Plus, or Pro), Client is the sole operator. INTO provides the technology; Client provides the service. All guest inquiries, escalations, emergency situations, and operational decisions for self-serve properties are the sole responsibility of Client. INTO has no obligation to review, respond to, or intervene in guest communications for self-serve properties.

5.5 Third-Party Services

The Platform interoperates with third-party services, including Guesty. INTO does not control those services and is not responsible for their availability, security, or terms. Client's use of any third-party service is governed by that provider's terms and policies. Client is responsible for keeping its third-party accounts active and in good standing. The Platform may stop working or change behavior if a third-party service changes or becomes unavailable.

Client will use the Platform only for lawful business purposes in connection with short-term rental or hospitality property management. Client will not use the Platform to:

• Transmit content that is unlawful, deceptive, harassing, discriminatory, obscene, or fraudulent
• Violate any applicable law, including consumer protection, privacy, telecommunications, and anti-spam laws
• Impersonate any person or entity or misrepresent Client's affiliation with any person or entity
• Introduce malicious code, conduct denial-of-service attacks, or interfere with the integrity or performance of the Platform
• Collect or harvest data from the Platform in an unauthorized manner
• Use automated scripts, bots, or crawlers to access the Platform in a manner inconsistent with normal use
• Circumvent any access controls, rate limits, or security features of the Platform

INTO reserves the right to investigate suspected violations and to suspend or terminate access to the Platform in accordance with Section 12 or, where applicable, the GSA.

The Platform uses artificial intelligence to generate responses, suggestions, transcriptions, translations, and other content ("AI Output"). Client acknowledges and agrees that:

• AI Output is probabilistic. It may be incorrect, incomplete, misleading, or unsuitable for a specific context.
• INTO does not guarantee the accuracy, completeness, or fitness of any AI Output for any particular purpose.
• The quality of AI Output depends on the accuracy and completeness of the property information and instructions Client provides. INTO is not responsible for errors in AI Output caused by inaccurate or outdated Client-provided data.
• Client is responsible for establishing internal controls and review processes appropriate to its risk tolerance and applicable law for how AI Output is used and relied upon.
• AI Output does not constitute legal, tax, financial, or professional advice. INTO is not a licensed advisor in any jurisdiction.

For Advantage properties, the AI Confidence Score threshold of ninety-five percent (95%) determines whether a response is sent autonomously or escalated to a Guest Experience AI Specialist, as described in the GSA and the Operational Guide at weareinto.ai/operational-guide.

INTO's collection and use of personal information is described in INTO's Privacy Policy at weareinto.ai/privacy-policy. If Client has a signed GSA with INTO, the Data Processing Addendum in Schedule D of that GSA governs the processing of personal information processed by INTO on Client's behalf. In the event of conflict between the Privacy Policy and Schedule D with respect to such processing, Schedule D governs.

8.1 Client Data

Client retains ownership of all data, content, and materials it provides to INTO ("Client Data"). Client grants INTO a worldwide, non-exclusive license to use, copy, process, and display Client Data solely to provide, maintain, and improve the Platform. INTO may use aggregated, de-identified data derived from Client's use of the Platform for the purposes of improving Platform performance, developing features, and benchmarking, provided that such data does not identify Client, any individual, or any property. INTO does not sell Client Data and does not use Client Data to train foundation models for any third party.

8.2 Guest Data

Client is responsible for (a) ensuring it has the legal right to submit guest data to INTO for processing; (b) providing required privacy notices to guests; (c) obtaining required consents for automated communications, AI interactions, call recording, and transcription; and (d) handling data subject requests from guests as required by applicable law, with INTO's reasonable assistance where applicable under Schedule D of the GSA.

8.3 Subprocessors

INTO uses subprocessors to deliver the Platform, including AI model providers, cloud infrastructure providers, and communications platforms. A current list of authorized subprocessors is maintained at weareinto.ai/subprocessors and is available upon request. INTO provides at least thirty (30) days' advance written notice (by email to the account administrator on file) of any material change to the subprocessor list.

The Platform is provided "as is" and "as available." Except as expressly set forth in these Terms or any applicable GSA, INTO disclaims all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Without limiting the foregoing, INTO does not warrant that the Platform will be uninterrupted, error-free, or secure, that defects will be corrected, or that any AI Output will be accurate, complete, or suitable for any particular purpose. Client uses the Platform at its own risk.

10.1 Exclusion of damages. To the maximum extent permitted by law, neither party shall be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, data, or business opportunities, arising out of or related to Client's use of the Platform, even if advised of the possibility of such damages.

10.2 Liability cap. If Client has a signed GSA with INTO, INTO's aggregate liability is limited as set forth in that GSA. If Client does not have a signed GSA (including accounts on the free Lite plan), INTO's aggregate liability for all claims arising out of or related to these Terms or the Platform in any twelve (12) month period shall not exceed the greater of (a) the amounts Client paid to INTO for the Platform in the twelve (12) months preceding the event giving rise to liability, or (b) CAD $1,000. These limits apply to the fullest extent permitted by law.

10.3 Exceptions. The limitations in this Section 10 do not apply to liability for death or personal injury caused by gross negligence or willful misconduct; fraud or fraudulent misrepresentation; Client's obligation to pay fees due; or any liability that cannot be excluded under applicable law.

If Client has a signed GSA with INTO, indemnification is governed by the GSA. Otherwise, Client will defend, indemnify, and hold harmless INTO and its officers, directors, employees, and agents from and against third-party claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Client's breach of these Terms or applicable law
• Client Data, including claims that Client Data or Client's use of the Platform infringes any third party's rights or violates applicable law
• Client's failure to obtain consents or provide disclosures required for automated communications, AI voice interactions, or call recording and transcription
• Client's use of the browser extension or the Platform in connection with any third-party service (including Guesty), except to the extent caused by INTO's gross negligence, willful misconduct, or material breach
• Claims by guests, property owners, or other third parties relating to Client's business operations

The indemnified party shall provide prompt written notice, reasonable cooperation, and sole defense control to the indemnifying party. The indemnifying party may not settle any claim that admits liability or imposes obligations on the indemnified party without prior written consent, not to be unreasonably withheld.

If Client has a signed GSA with INTO, suspension and termination are governed by that GSA. Otherwise, the following applies:

• INTO may suspend or restrict access to any part of the Platform if INTO believes there is a security risk, suspected fraudulent or unlawful activity, non-payment, or a material breach of these Terms.
• Either party may terminate Client's account at any time on written notice (which may be delivered through the Platform). Client remains responsible for fees accrued through the termination date.
• Upon termination, Client's license to access the Platform ends and Client must stop using the Platform. Sections that by their nature should survive termination (including license restrictions, intellectual property ownership, confidentiality, disclaimers, limits of liability, indemnification, and dispute resolution) will survive.

Where Client has a signed GSA with INTO, these Terms operate as platform rules incorporated by reference into the GSA. They govern how Client accesses and uses the Platform. They do not govern commercial terms, pricing, termination rights, service levels, data processing obligations, indemnification, or limitation of liability for Advantage clients, which are addressed in the GSA and applicable Schedules.

GSA relationship overview

Platform access and acceptable use. Where a signed GSA exists: These Terms. Where no GSA exists (self-serve plans: Lite, Plus, Pro): These Terms.

Pricing, fees, and payment. Where a signed GSA exists: GSA and Order Form. Where no GSA exists (self-serve plans: Lite, Plus, Pro): Order Form / online checkout.

Term and termination. Where a signed GSA exists: GSA and Order Form. Where no GSA exists (self-serve plans: Lite, Plus, Pro): These Terms §12.

Service levels (Advantage only). Where a signed GSA exists: GSA, Schedule C. Where no GSA exists (self-serve plans: Lite, Plus, Pro): N/A.

Service description. Where a signed GSA exists: GSA, Schedule A. Where no GSA exists (self-serve plans: Lite, Plus, Pro): These Terms §3, §5.4.

Data processing and DPA. Where a signed GSA exists: GSA, Schedule D. Where no GSA exists (self-serve plans: Lite, Plus, Pro): Privacy Policy & these Terms §8.

IP ownership and feedback. Where a signed GSA exists: GSA. Where no GSA exists (self-serve plans: Lite, Plus, Pro): These Terms §5.2.

Limitation of liability. Where a signed GSA exists: GSA. Where no GSA exists (self-serve plans: Lite, Plus, Pro): These Terms §10.

Indemnification. Where a signed GSA exists: GSA. Where no GSA exists (self-serve plans: Lite, Plus, Pro): These Terms §11.

Service standards and escalation. Where a signed GSA exists: Operational Guide. Where no GSA exists (self-serve plans: Lite, Plus, Pro): Operational Guide (Advantage only).

Privacy and personal data collection. Where a signed GSA exists: Privacy Policy. Where no GSA exists (self-serve plans: Lite, Plus, Pro): Privacy Policy.

In the event of inconsistency between these Terms and the GSA (or any Order Form), the GSA and Order Form govern, in that order of precedence.

INTO may update these Terms, the Operational Guide, and the Privacy Policy from time to time. When INTO makes material changes, INTO will post the updated document at the applicable URL and notify account administrators by email at the address on file. Updates take effect prospectively after notice, and in any event INTO will give at least thirty (30) days' advance notice of material changes (other than changes required by law or to address security vulnerabilities).

If Client has a signed GSA with INTO and a material update to these Terms, the Operational Guide, or the Privacy Policy materially and adversely affects Client's use of the Platform (and the update is not required by law or to address security vulnerabilities), Client may provide written notice within thirty (30) days of the update. INTO will either work with Client to resolve the issue, or continue to apply the prior version of the affected document to Client's account until the end of the then-current subscription term.

For self-serve plan clients (Lite, Plus, or Pro) without a signed GSA, continued use of the Platform after the effective date of an update constitutes acceptance of the updated Terms. If Client does not accept the updated Terms, Client must stop using the Platform and may close the account; INTO will refund any prepaid, unused fees on a pro-rata basis.

The Version History below records material changes to these Terms.

These Terms are governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein, without regard to conflicts of law principles. The parties submit to the exclusive jurisdiction of the courts of the judicial district of Montreal, Quebec.

The parties acknowledge that they have required this document and all related documents to be prepared in English. Les parties reconnaissent avoir exigé que le présent document et tous les documents connexes soient rédigés en anglais.

For questions about these Terms, contact us at support@weareinto.ai. For legal notices, write to INTO AI Inc., 407 Rue McGill, Bureau 700, Montréal, QC, H2Y 2G3, Canada, Attn: Legal, with a copy to privacy@weareinto.ai.

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v1.3 May 19, 2026, Expanded the plan section to four tiers (Lite, Plus, Pro, Advantage) with per-plan feature detail. Added Section 3.1 (Plan Assignment and Changes), covering self-serve plan changes, the Pro-trial-to-Lite conversion, and free-plan terms. Generalized the sole-operator clause (Section 5.4) from the Pro plan to all self-serve plans. Updated the GSA-relationship table and footer to reference self-serve plans (Lite, Plus, Pro). Confirmed the no-GSA liability floor applies to free Lite accounts. Aligned with GSA v1.3 (new Section 2.6 Plan and Service Changes; Schedule C System Availability raised to 99.5%; the Advantage Pilot under GSA Section 2.7 noted in Section 3.1).

v1.2 May 19, 2026, Raised Pro plan liability floor from CAD $100 to CAD $1,000. Maintains the same protection structure but improves the proportionality signal. No other substantive changes from v1.1.

v1.1 May 19, 2026, Restored limitation of liability, warranty disclaimer, indemnification, and Provider Technology ownership for Pro plan click-wrap acceptance. Added explicit four-tier order of precedence. Strengthened acceptance language to support click-wrap signup (account creation, extension download, third-party token connection). Extended modification protections to the Privacy Policy and Operational Guide. Added Section 12 (Suspension and Termination) for non-GSA clients. Unified "Guest Experience AI Specialist" terminology. Reconciled subprocessor notice language with the GSA.

v1.0 May 19, 2026 (draft, superseded), Initial restructured publication: platform rules, plan descriptions, AVA Voice services, AI output acknowledgment, data and privacy framework, relationship to GSA.

INTO INTO AI Inc. · Terms of Use v1.3 · Effective May 19, 2026 · Where a signed GSA exists, these Terms are platform rules incorporated into the GSA. Where no GSA exists (self-serve plans: Lite, Plus, Pro), these Terms, with any Order Form, govern the relationship.