AI handles the interaction.Advantage owns the outcome.
Advantage is INTO's 24/7 Guest Service team. We run your PMS inbox, resolve exceptions, and add AVA, our AI voice assistant, when you want complete phone coverage.
From Reply To Resolution
A guest does not need another reply. They need to get inside.
Advantage follows a moment through access, recovery, and a clear handoff, not merely a message.
When the moment needs judgment, it gets a person.
A specialist sees the guest, the property context, and the next decision together, then makes the next response more dependable.
Guest Service Plans
Two Levels Of Guest Service.
Choose INTO agents and AI for 24/7 PMS inbox coverage, or add AVA and INTO agents for complete phone coverage.
Advantage text only
$40/listing/month
INTO agents and AI answer the PMS inbox, 24/7.
- AI plus INTO agents for inbox responses
- INTO agents for judgment and follow-through
Full Advantage
$60/listing/month
INTO agents and AI answer the inbox, while AVA and INTO agents cover incoming calls, 24/7.
- AI plus INTO agents for inbox responses
- AVA plus INTO agents for calls and exceptions
Answer. Judge. Improve.
One service keeps speed, human judgment, and operating improvement connected.
- AnswerAI handles the routine guest interaction quickly, with property context close at hand.
- JudgeA trained specialist takes the decision when access, recovery, or uncertainty needs ownership.
- ImproveYour operating knowledge compounds.
Advisory And Improvement Services
More Than Coverage. A Better Guest-Service System.
We can improve an existing system or bring proven practices when documentation is incomplete. Use us as a sounding board, an implementation partner, and an early warning for issues hurting the guest experience.
Make The Source Reliable.
A two-week analysis and audit for a fixed fee, with an improvement and remediation plan. If your knowledge base is connected to INTO, direct implementation is included.
Learn more
Make A Good Resolution Repeatable.
Map the trigger, decision boundary, owner, and handoff that turn a good judgment call into a working rule.
Build Only What The Operation Is Missing.
When another feature will not resolve the handoff, we scope a focused tool around the actual operating gap.
Discuss An Integration
A resolved stay makes the next one easier.
Moment ownership becomes better knowledge for the next guest.