Guest coverage that costs less than staffing it yourself.
Choose 24/7 Advantage, cover only the night, or keep the work in-house with INTO software. Full Advantage is our recommendation for peace of mind.
Simple, per-listing pricing
Choose who owns the guest moment.
Full Advantage is our recommendation for peace of mind. Every managed plan combines approved property knowledge with hospitality judgment.
Continuous coverage
Advantage, 24/7.
Put the inbox in INTO's hands, or choose complete text and voice coverage.
Advantage text only
$40/listing/month
You want INTO to own the daily PMS inbox and text conversation around the clock.
- AI plus INTO agents for inbox responses
- INTO agents for judgment and follow-through
Full Advantage
$60/listing/month
You want one accountable service to cover the inbox, incoming calls, and the exceptions between them.
- AI plus INTO agents for inbox responses
- AVA plus INTO agents for calls and exceptions
Overnight coverage
Advantage Night Shift.
Cover 10 PM to 8 AM, seven days a week, in one account timezone agreed at onboarding.
Night Shift text only
$20/listing/month
Your team owns the day but needs the overnight inbox covered.
- 70 hours of weekly overnight coverage
- INTO agents handle text exceptions
Full Advantage Night Shift
$30/listing/month
Your daytime team needs complete overnight text and phone coverage.
- 10 PM to 8 AM text coverage
- AVA plus INTO agents for voice and exceptions
Keep ownership in-house
Add the technology, keep your team in control.
Pro
$10/property/month
The complete Guest Messaging software plan for teams that keep ownership of the conversation.
Start your Guesty trialAVA only
$20/listing/month
AVA handles inbound calls with automated answers plus warm and cold transfers to your team.
Book an AVA demoThe coverage cost
See the likely difference in seconds.
Choose your portfolio and coverage. We compare INTO with the estimated fully loaded cost of staffing the same hours yourself.
Estimated monthly comparison
Full Advantage
less with INTO each month
How this estimate works
It uses the hours included in the selected service: 168 hours a week for 24/7 coverage or 70 hours for Night Shift. The fully loaded estimate includes staffing for leave and continuity, a customary 13th-month accrual, tools and equipment, recruiting and ramp-up, supervision, payment costs, and six hours of owner management time each month. Voice options also include a skill premium and estimated telephony.
Illustrative estimate in USD, not a quote or guarantee. Your actual staffing cost may differ.
Current public rates in USD. Managed coverage is priced per listing. Totals exclude applicable taxes and the one-time onboarding fee.
Commercial terms
Choose flexibility or waive onboarding.
Advantage onboarding is $5,000 USD.
Month to month
Month to month with a $5,000 onboarding fee and 90 days' written notice.
12-month commitment
Commit for 12 months and the onboarding fee is automatically waived. Notice may be given earlier, but termination takes effect at the end of the first 12 months.
After the first 12 months, service rolls monthly and can be cancelled with 90 days' written notice, with no early termination amount.
The Knowledge Tune-Up is also available as standalone work, with no Advantage commitment.
The questions behind the price
Before you choose.
Eight straight answers to the questions our guest-service team hears most from new operators.
Where does the AI get its information from?
INTO’s AI is powered by your own property knowledge base: house rules, check-in instructions, local recommendations, policies, and anything else you add. It only answers from what you’ve configured, so guests always get accurate, property-specific responses.
Can we add our own information to the AI?
Yes, and that’s the whole point. You control the knowledge base entirely. You can add FAQs, check-in details, house rules, amenity descriptions, local recommendations, and more. The AI answers based on exactly what you provide.
Can INTO be customized to match my brand’s voice?
Absolutely. INTO allows you to personalize AI responses, ensuring they align with your brand’s tone and style while maintaining professionalism and accuracy.
Can INTO answer all guest questions automatically?
INTO handles the vast majority of guest questions: check-in times, Wi-Fi, directions, house rules, local tips, and more. For anything outside its knowledge or marked as sensitive, it flags the conversation for your team to handle. You stay in control of what gets automated.
Can we configure when the AI responds vs. when a human does?
Yes. You set the rules by message type, time of day, channel, or urgency level. INTO can run fully on Autopilot, or you can keep humans in the loop for specific scenarios. It adapts to your workflow.
What’s the difference between the plans?
Pro is our software plan. AVA only covers routine inbound calls and returns escalations to your team. Advantage text only combines AI and INTO agents in the inbox. Full Advantage adds AVA and INTO agents for complete call coverage. Both Advantage services are available 24/7 or as a 10 PM to 8 AM Night Shift.
Is there a mobile app?
INTO works through your existing messaging channels: Airbnb, Booking.com, VRBO, email, and more, so you don’t need a separate app. Your team can monitor and step in from wherever they already work.
Have a different question?
Open Ask INTO in the bottom-right corner for answers grounded in the current information on this site, or book a demo when you are ready to talk through your operation.
Choose with context
Not sure which coverage fits?
Tell us where your team feels the pressure, in messages, calls, or both. We will map the smallest option that covers the work.