Knowledge Tune-Up

Stuck at 50% automation? We find the rest.

For a fixed fee, we spend two weeks auditing real guest questions, property knowledge, and escalation rules, then deliver an improvement and remediation plan.

Discuss The Fixed Scope
A specialist testing a rental door lock while a manager records the property details

Fixed-Scope Engagement

A fixed fee. Two weeks. One stronger knowledge system.

Analysis and knowledge audit · Improvement and remediation plan · Direct implementation when your knowledge base is connected to INTO.

Required before standalone AVA or Voice Team coverage.

01Two weeks

02Fixed fee

03Audit · Plan · Implementation

The Problem Behind The Problem

More automation cannot fix a source it cannot trust.

When property facts, guest questions, and escalation rules live in different places, a new tool only moves uncertainty faster. The Tune-Up turns the repeated guest moments your team keeps catching into approved knowledge and clear operating decisions.

  • Guest-question patternsFind the requests that repeatedly break the intended flow.
  • Property knowledgeVerify the facts that need one approved answer.
  • Decision boundariesDefine what can be automated and what needs an owner.

What The Fixed Scope Produces

A working brief for what to approve, automate, and escalate.

The goal is not a larger document. It is a smaller set of decisions your team can use in the inbox, on the phone, and at the property.

  1. 01

    See the gaps

    Recurring questions, missing facts, and manual catch points are organized around the guest moment they affect.

  2. 02

    Set the rule

    Approved answers, never-guess boundaries, and escalation owners become explicit.

  3. 03

    Put the work in motion

    You leave with a prioritized remediation plan. When your knowledge base is connected to INTO, direct implementation is included.

A team mapping property rules, guest moments, and handoffs around a table
The deliverable is organized around decisions that can be put to work.

The Commercial Rationale

Start with the source before you add the coverage.

Standalone AVA or Voice Team coverage needs approved property knowledge and clear handoffs. The Tune-Up establishes that foundation, so the next service is set up to answer, recover, and escalate with the right context.

Required before standalone AVA or Voice Team coverage.

Discuss Your Tune-Up

A Two-Week Starting Point

Bring one recurring guest problem. We will scope the rest.

Whether the pressure is in the inbox, at the property, or on the phone, we will confirm if the fixed scope fits before the work begins.

Discuss Your Tune-Up