Guests expect quick, correct replies. INTO reduces response time and keeps bookings from slipping through the cracks by combining your property data with AI-driven replies and automation.

Quick start — the five-minute checklist

  1. Create an INTO account.
  2. Connect INTO to your Guesty account so the AI can access listings and reservations.
  3. Install the INTO Chrome extension (one click from the Chrome Web Store).
  4. Invite your team and set signature + tone preferences.
  5. Run the Playground to test responses and tune saved replies.

Step-by-step setup

1) Create an INTO account

Go to the sign-up link, enter company details, and confirm your admin email. Creating the account is the first required step before connecting to Guesty. For detailed steps (screens and video), see Create an INTO account.

2) Connect to Guesty

Grant INTO read access to listings, reservations, messages, and custom fields. This connection is what lets INTO use real listing details and booking data to generate accurate replies. If you want to understand how our message and reasoning engines use Guesty data, consult How INTO AI Works with Guesty.

3) Install the Chrome extension

Install the extension from the Chrome Web Store and log in. The extension places INTO directly inside your Guesty inbox so suggestions and Copilot appear where agents already work. Follow the install walkthrough for video guidance.

4) Invite teammates and set preferences

Invite agents and managers, then set signature preferences and default tone for replies. Small choices here (formal vs conversational, whether to include upsell suggestions) shape every suggested reply.

5) Test the agent in the Playground

Use the Playground to ask questions about a listing and review suggested replies. Tweak saved replies and custom fields until the AI’s tone and accuracy match your team’s standards.

First-day checklist (what to review)

  • Sampling: ask the Playground three guest questions per active listing and verify correctness.
  • Saved replies: update company-specific texts (parking, check-in times, cancellation rules).
  • Autopilot rules: set confidence thresholds and categories you want Autopilot to handle automatically. (We recommend starting conservatively, then expanding.)

Troubleshooting

  • I can’t see suggested replies: verify the Chrome extension is installed and you’re logged into the same INTO account as your Guesty session.
  • Answers contain incorrect listing details: check that your Guesty listing data and custom fields are accurate; INTO uses that data to craft replies.

Links and next steps

  • Create an INTO account.
  • How INTO AI works with Guesty (integration & data model).
  • Install INTO Chrome extension (walkthrough).
  • Use the Playground to test your listings.

Short checklist you can paste into an onboarding email

  • Sign up at INTO.
  • Connect Guesty (admin access).
  • Install Chrome extension and log in.
  • Invite team and run one Playground test per active property.
  • Confirm saved replies and set Autopilot confidence.

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