INTO Announces Advantage: Guest services... as a service. Have a look →
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Your 3 AM Guest Messages Now Have a 3 AM Team

INTO Advantage delivers 24/7 multilingual guest support through AI automation and hospitality specialists. We handle everything from routine inquiries to complex situations while you focus on growth. $40 per listing per month, includes INTO Pro.

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Why It Works

Whether You're Building or Optimizing

Beach vacation rental at sunset

For Growing Portfolios (20-50 Properties)

You're at the stage where guest communication quality directly impacts your reputation and booking velocity. Manual responses limit your ability to provide consistent, immediate service—especially outside business hours or in multiple languages.
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Advantage lets you offer luxury-level guest support without hiring, training, or managing a customer service team. Your competitive edge becomes the seamless guest experience, not the operational burden of delivering it.

Cluster of vacation villas in Florida

For Established Portfolios (50+ Properties)

Managing a 24/7 multilingual guest service operation requires significant overhead: hiring, training, scheduling, quality control, and continuous management. The typical cost runs $10,500-13,500 monthly for adequate coverage.
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Advantage replaces this entire operation for a fraction of the cost while improving response quality and consistency. Your team refocuses on revenue-generating activities while guest satisfaction improves.

How It Works

AI-First, Human-Enhanced, Always Professional

Immediate AI Response

INTO Pro provides instant, contextual responses to the majority of questions—check-in procedures, amenities, local recommendations, troubleshooting. Responses are delivered in the guest's preferred language while maintaining your brand voice.

Expert Human Intervention

Hospitality specialists trained on your properties handle escalations, complaints, special requests, and reputation-sensitive issues. They follow your established protocols while bringing professional judgment to unique situations.

Continuous Knowledge Base Optimization

We build, maintain, and refine your property knowledge base. This includes initial setup from your existing documentation plus ongoing improvements based on guest interaction patterns and feedback.

What's Included

Consistent Care

Complete Communication Management

  • 24/7 automated responses to routine inquiries
  • Professional human support for complex issues
  • Proactive guest outreach and follow-up
  • Reputation management and review encouragement

INTO Pro Integration

Your service includes full access to INTO Pro, our premium AI tier with advanced automation, autopilot capabilities, and sophisticated natural language processing.

Knowledge Base Development & Management

We handle the comprehensive setup of your property information, local area details, and operational procedures. More importantly, we continuously refine and expand this knowledge base based on actual guest interactions.

Seamless Integration

Works within your existing Guesty workflow. No new systems to learn, no operational disruption during implementation.

ROI Analysis

Calculate Your Specific Savings

Adjust the sliders and inputs below to see how much you can save by switching to our platform.

Your Property Portfolio

10 50 300
$3,000 $4,000 $5,000
25 50 100

Monthly Cost Comparison

DIY Team, no AI
$0
0 agents required
INTO Advantage
$0
AI plus Human Concierges

Your Potential Savings

$0
Monthly Savings
$0
Annual Savings
0%
Return on Investment
Getting up and Running

Operational In 72 Hours

INTO team and a property manager collaborate at a warm oak table, large wall monitor shows a building knowledge base, tidy Montreal conference room.

✦ Phase 1

Knowledge Base Construction (48-72 hours)

We audit your existing property information, extract key details from your PMS, and conduct structured interviews to understand your communication preferences and operational procedures.

Clean tech workspace with a MacBook and single monitor showing integration panels and test chats, tidy desk, subtle golden yellow brand accent, no clutter.

✦ Phase 2

Integration & Testing

Direct integration with your Guesty account, communication style calibration, and test scenarios to ensure response quality meets your standards.

INTO specialist wearing headphones reviews guest conversations on a laptop while a curved monitor displays real time message analytics in a warm open office.

✦ Phase 3

Soft Launch & Optimization

Initial guest interactions with close monitoring, response refinement based on actual usage patterns, and escalation protocol validation.

Begin setup process

Ready to Start

Let's Discuss Your Specific Needs

Every property portfolio has unique characteristics—guest demographics, property types, operational complexity, current pain points. A brief conversation helps us understand how Advantage would work specifically for your business.

Speak with our team

Frequently Asked Questions

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How do you maintain our brand voice?

During setup, we analyze your existing guest communications to understand tone, terminology, and response patterns. Both AI responses and human interactions are calibrated to match your established style.

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What about complex or emergency situations?

Our concierge specialists are hospitality professionals, not general customer service representatives. They're trained on your specific properties and authorized to handle urgent situations according to protocols we establish during onboarding.

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How does pricing work as we grow?

Simple: $40 per active listing per month. Add properties, add cost proportionally. No volume breaks needed because our AI-driven model keeps per-unit costs consistent regardless of portfolio size.

✦
What if service quality doesn't meet expectations?

We establish clear performance metrics during onboarding and conduct monthly reviews. Service adjustments are made immediately when needed. Our goal is long-term partnership, not short-term contracts.

AI-Powered Guest Interactions

407 Rue McGill - Bureau 700
Montreal, QC
H2Y 2G3

+1 877 793 46 86

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