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Before moving into 2026, let's recap some of the best updates we launched this year and a surprise.

Here's a quick overview:

  1. Smarter AI Coverage
  2. Knowledge Base
  3. Data Enrichment
  4. Agent Review Replies
  5. Human in the Loop
  6. Snooze Autopilot
  7. Mobile App
  8. Orphan Night Filling
  9. Early Check-In & Late Checkout
  10. The Surprise: INTO Advantage

1. Smarter AI Coverage

The AI now understands more than ever. It recognizes specific guest needs like, parking or pet rules, without you having to step in.

2. Knowledge Base

Think of this as your property’s brain. Sync your data, fix your listing scores, and test how the AI talks in our "Playground" before it goes live.

3. Data Enrichment

Our AI learns from you. When you write a great response, the AI suggests saving that info for next time. You approve it, and your "brain" gets smarter.

4. Agent Review Replies

Protect your reputation without the writer's block. Our new AI agent drafts thoughtful replies to guest reviews, so you stay 5-stars with zero stress.

5. Human in the Loop

You’re never flying blind. If a guest has an emergency or a question the AI can't answer, INTO pings your team immediately to step in.

6. Snooze Autopilot

The AI knows when to be quiet. As soon as you start typing, the AI pauses so you don't double-tap the guest. Need a break? Snooze it for an hour with one tap.

7. Mobile App

Take your office to the beach. Everything you can do on your desktop is now in your pocket. You’re always in control, wherever you are.

8. Orphan Night Filling

Don't leave money on the table. INTO finds those awkward one-night gaps in your calendar and automatically offers them to guests to keep your rooms full.

9. Early Check-In & Late Checkout

Turn empty hours into extra cash. Guests get the flexibility they want; you get a new revenue stream managed entirely on your dashboard.

10. The Surprise: INTO Advantage

Now, for the update we’ve been waiting to share. We didn't just build better tech; we built you a global team.

A 24/7 multilingual guest support that blends our smartest AI with a real full team of hospitality experts.

We handle late-night emergencies, complex guest requests, and everyday messages, so you don’t have to. Our human support team works alongside AI to make sure every guest feels understood, supported, and cared for. The best part? You get the power of an entire hospitality team for just $40 per listing per month, including INTO Pro.

Ready to scale? Elevate Your Guest Experience

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Conclusion

These updates represent just a glimpse of what 2025 has in store.

INTO continues to set the standard for hospitality AI, now with even deeper intelligence. Our system is smarter, learning your property’s nuances through Data Enrichment and a centralized Knowledge Base.

You stay in total command of your operations without the manual grind. Whether it’s the AI alerting you to emergencies via Human in the Loop, managing your business from the Mobile App, or Snooze Autopilot stepping aside while you type, the technology works around your workflow.

We’re also helping you capture every dollar. From automated Agent Review Replies that protect your reputation to AI-driven offers for orphan nights and late checkouts, INTO ensures you never miss a chance to grow your revenue.

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