Your role determines where you work and what you can do in INTO.

Agents work in the Guesty inbox with AI tools at their fingertips. Managers do everything agents do, plus they control the INTO portal where settings, team access, and configuration live.

Pick your path below to see what you need and where to start.

I'm an Agent

You use INTO for Guesty inside your inbox. You do not need portal access.

What you can do

  • Get AI suggestions for every guest message with Copilot
  • Use Agent Assist to translate, rephrase, fix grammar, or change tone
  • Draft replies in seconds using Suggest mode or Draft mode
  • View conversation summaries to catch up fast
  • Send messages in any language with confidence

What you need

  1. Chrome browser
  2. INTO Chrome extension installed
  3. Your Guesty login

Your first steps

  1. Install the INTO Chrome extension
  2. Log in to Guesty
  3. Open any conversation and watch Copilot suggest a reply
  4. Click the suggestion to review, edit, and send
  5. Try Agent Assist tools by selecting text and choosing an action

First day for agents, a guided tour

Common questions for agents

Where do I see INTO?Only in Guesty. Open any conversation with a guest message and Copilot appears at the bottom of the screen.

Do I need a separate login?No. Once the extension is installed, you use your Guesty credentials.

Can I turn Copilot off?Yes. Click the arrow beside Compose in Guesty, hover over INTO Settings, and toggle Copilot.

What if the suggestion is wrong?Edit the text before you send. You control every message.

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I'm a Manager

You use INTO for Guesty in your inbox and the INTO portal to configure AI, manage the team, and track results.

What you can do

Everything agents do, plus:

  • Invite and manage team members
  • Set up the Knowledge Base and fill data gaps
  • Test AI responses in the Playground before they go live
  • Configure Copilot and Autopilot behavior
  • Monitor automation performance on the dashboard
  • Set message templates and signatures
  • Track orphan nights and upsell opportunities
  • Manage billing and plan details

What you need

  1. Chrome browser
  2. INTO Chrome extension installed
  3. Your Guesty login
  4. INTO portal login (you receive an invite to create a password)

Your first steps

  1. Accept the manager invite and set your password
  2. Install the INTO Chrome extension
  3. Tour the INTO dashboard
  4. Review your Knowledge Base and fill gaps
  5. Test responses in the Playground
  6. Invite your agents

Go live checklist for new teams

Common questions for managers

Can I use INTO without the extension?The portal works without the extension, but you need the extension installed to use INTO in Guesty.

Can I still reply to guests?Yes. Managers have all agent tools in the inbox, plus portal access.

How do I promote someone to manager?Log in to the portal, go to Settings > Team Members, select the user, switch their role to Manager, and confirm.

Where do I configure Autopilot?Portal > AI > Autopilot. You can turn it on per listing and monitor all auto sent messages.

What happens if I leave a role empty in the team list?INTO syncs with Guesty automatically. If a user is removed in Guesty, they lose access within 24 hours.

Still not sure?

Most teams start with 1 or 2 managers and make the rest agents. Managers handle setup, testing, and monitoring. Agents focus on guest conversations.

You can always promote agents to managers later. Go to Settings > Team Members in the portal and toggle the role.

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