https://www.weareinto.ai/news Product updates and practical hospitality operations guidance from INTO. en-CA Mon, 02 Feb 2026 19:33:34 GMT https://www.weareinto.ai/news/top-9-new-updates-2025 https://www.weareinto.ai/news/top-9-new-updates-2025 Mon, 02 Feb 2026 19:33:34 GMT Darine Tag Before moving into 2026, let's recap some of the best updates we launched this year. https://www.weareinto.ai/news/into-mobile-app-inbox https://www.weareinto.ai/news/into-mobile-app-inbox Wed, 01 Oct 2025 07:26:41 GMT Imad Benhamou Managing short‑term rentals doesn’t pause when you leave your desk. Guest questions pop up mid‑turnover, on the train, or right as the latte lands. Now your inbox follows you. Meet INTO Mobile Inbox, built to keep you quick, responsive, and in control. https://www.weareinto.ai/news/your-new-command-center-welcome-to-the-into-customer-portal-dashboard https://www.weareinto.ai/news/your-new-command-center-welcome-to-the-into-customer-portal-dashboard Wed, 01 Oct 2025 06:06:01 GMT Nour Elhouda Khettache Imagine you’re steering a ship through the unpredictable waters of property management. The seas are choppy, and your tools? They feel more like a leaky rowboat than the high-tech, unsinkable yacht you need. Now imagine we handed you a state-of-the-art captain’s chair, a command center with every control, every insight, and every optimization you could ask for. That’s exactly what the INTO Customer Portal Dashboard is. https://www.weareinto.ai/news/building-trust-with-ai-say-hello-to-the-confidence-score https://www.weareinto.ai/news/building-trust-with-ai-say-hello-to-the-confidence-score Wed, 01 Oct 2025 06:05:53 GMT Imad Benhamou Let’s face it: trusting AI can sometimes feel like sending a text to a friend and hoping autocorrect doesn’t turn "brunch at noon" into "bungee at moon." While we’ve all embraced AI for its efficiency, there’s often a lingering question: “How do I know this response is accurate, reasoned, and reliable?” https://www.weareinto.ai/news/master-your-guest-communication-with-into-templates https://www.weareinto.ai/news/master-your-guest-communication-with-into-templates Wed, 01 Oct 2025 06:05:50 GMT Nour Elhouda Khettache Let's face it: crafting the perfect message to your guests can feel like trying to nail a best man's speech, you want it to be professional, but not stuffy; friendly, but not overfamiliar. That's why we're excited to introduce INTO Templates. Your secret weapon for taking guest communication from “meh” to memorable. https://www.weareinto.ai/news/unlock-hidden-revenue-with-your-new-orphan-nights-dashboard https://www.weareinto.ai/news/unlock-hidden-revenue-with-your-new-orphan-nights-dashboard Wed, 01 Oct 2025 06:05:42 GMT Imad Benhamou The rooms are spotless, the property is ready, but no one’s checking in. It’s frustrating, right? Those gap nights, like unfilled seats at a concert, are opportunities slipping through your fingers. https://www.weareinto.ai/news/orphan-nights-automation-your-first-revenue-booster https://www.weareinto.ai/news/orphan-nights-automation-your-first-revenue-booster Fri, 06 Jun 2025 18:36:57 GMT Nour Elhouda Khettache Every property manager knows the frustration, those single nights wedged awkwardly between two confirmed bookings, the nights that slip by unnoticed until it’s too late to fill them. These orphan nights may seem insignificant, but over time they add up, creating lost revenue opportunities and undercutting your occupancy goals. https://www.weareinto.ai/news/streaming-animation-faster-summaries https://www.weareinto.ai/news/streaming-animation-faster-summaries Fri, 27 Dec 2024 18:12:00 GMT Darine Tag We’re thrilled to announce an exciting enhancement to our Summarize feature: streaming animation. With this update, we’ve integrated a streaming animation to enhance the speed and efficiency of Summarize, ensuring that concise bullet point summaries are generated and displayed instantly. https://www.weareinto.ai/news/how-breakfasts-team-found-success-with-into https://www.weareinto.ai/news/how-breakfasts-team-found-success-with-into Fri, 27 Dec 2024 18:12:00 GMT INTO Editorial Team Operating a property management business with almost 300 properties, Breakfast LLC manages a portfolio that spans the city center and serene countryside villas of Hiroshima. With teams based in both Japan and the Philippines, the company faces the challenges of cross-cultural communication, managing multilingual guest inquiries, and ensuring smooth operations across different time zones. Thanks to INTO, the team at Breakfast has significantly enhanced their productivity. https://www.weareinto.ai/news/calendar-integration https://www.weareinto.ai/news/calendar-integration Tue, 26 Nov 2024 18:27:33 GMT Nour Elhouda Khettache Managing multiple bookings across different properties can feel like a constant scramble, one delayed response could mean a lost guest or missed revenue. You have to keep every calendar updated, respond to endless inquiries, and ensure nothing falls through the cracks. But what if your availability could answer for itself, giving you back time and peace of mind? https://www.weareinto.ai/news/message-translation https://www.weareinto.ai/news/message-translation Fri, 01 Nov 2024 16:50:44 GMT Darine Tag Imagine receiving a message from a guest, only it’s in a language you don’t speak. You want to respond promptly, but the hassle of switching between tools pulls you out of the moment. We get it, language shouldn’t slow you down, and now, with INTO’s new translation feature, it won’t. https://www.weareinto.ai/news/into-support https://www.weareinto.ai/news/into-support Mon, 21 Oct 2024 21:01:42 GMT Darine Tag We’re excited to launch INTO Support, giving you an easy way to provide feedback on AI responses, suggest new features, or report issues. Encounter a problematic response? Simply click the thumbs-down icon, take a screenshot, and submit it via INTO Support through the Compose menu. This ensures our engineers can quickly address any concerns. https://www.weareinto.ai/news/introducing-japanese-language-support https://www.weareinto.ai/news/introducing-japanese-language-support Mon, 21 Oct 2024 21:01:42 GMT Darine Tag We're excited to announce that INTO platform now supports Japanese language. By expanding our language capabilities, we aim to provide you with greater reach and flexibility in your guest interactions. https://www.weareinto.ai/news/the-into-playground https://www.weareinto.ai/news/the-into-playground Mon, 21 Oct 2024 18:39:07 GMT Darine Tag Imagine you could test your AI-powered guest communications without the pressure of live inquiries, where you can try out scenarios, fine-tune features, and ensure every message aligns with your expectations. That’s the idea behind the INTO Playground: your personal sandbox to explore how INTO’s AI responds to real-world situations, all while maintaining control over the experience. https://www.weareinto.ai/news/embracing-ai-as-the-extension-of-the-human-brain-introducing-super-agents-in-customer-service https://www.weareinto.ai/news/embracing-ai-as-the-extension-of-the-human-brain-introducing-super-agents-in-customer-service Mon, 21 Oct 2024 18:30:47 GMT INTO Editorial Team In a rapidly evolving technological landscape, artificial intelligence (AI) has emerged as a game-changer across various industries. While some fear AI as a replacement for human jobs, we believe in a different paradigm – one that views AI as an extension of the human brain rather than a tool of displacement. In the realm of customer service, we propose the idea of empowering human agents with AI capabilities, transforming them into Super Agents. Just as the car extends our feet, lenses enhance our eyes, and scissors augment our hands, AI can amplify human potential in customer service, unlocking unprecedented levels of productivity and efficiency. https://www.weareinto.ai/news/listing-data-enrichment https://www.weareinto.ai/news/listing-data-enrichment Mon, 21 Oct 2024 18:30:47 GMT Darine Tag At INTO, we understand the importance of accurate information in ensuring seamless communication between you and your guests. Our latest feature, Listing Data Enrichment, takes this commitment to a whole new level. Our team meticulously reviews every message generated by INTO and those sent by your super agents. This process allows us to detect and fill in any missing information, constantly refining our responses and, more importantly, enhancing the accuracy of the details that we communicate. https://www.weareinto.ai/news/guestival-tel-aviv-2023 https://www.weareinto.ai/news/guestival-tel-aviv-2023 Mon, 21 Oct 2024 18:30:47 GMT INTO Editorial Team May 9 th to May 10 th. We had an incredible time showcasing our AI solution at Guestival in Tel Aviv! It was an exciting opportunity to connect with short-term property managers and discuss how AI technology is transforming the hospitality sector. https://www.weareinto.ai/news/first-inquiry-response-template https://www.weareinto.ai/news/first-inquiry-response-template Mon, 21 Oct 2024 18:30:47 GMT Darine Tag Here at INTO, we're always dedicated to improving our platform to better meet the needs of our users. That's why we're excited to introduce our latest feature: the First Inquiry Response Template. https://www.weareinto.ai/news/into-for-guesty-partnership https://www.weareinto.ai/news/into-for-guesty-partnership Mon, 21 Oct 2024 18:30:47 GMT INTO Editorial Team MONTREAL, Aug. 3, 2023 /CNW/ - INTO, a company specializing in AI integration and Angel Host, a leading player in the short-term rental space, have partnered to launch INTO for Guesty, a groundbreaking technology that combines the power of AI with the renowned Guesty platform to supercharge the productivity of Guest Services teams while significantly improving guest satisfaction. https://www.weareinto.ai/news/into-usage-report-agent-leaderboard https://www.weareinto.ai/news/into-usage-report-agent-leaderboard Mon, 21 Oct 2024 18:30:47 GMT Nour Elhouda Khettache In our ongoing commitment to providing insightful analytics that can help you better understand and use INTO, we are pleased to introduce the new INTO Usage Report. This report offers account owners and team leaders a wide-angle view of how INTO is being integrated and utilized within your organization. https://www.weareinto.ai/news/premium-white-glove-services https://www.weareinto.ai/news/premium-white-glove-services Mon, 21 Oct 2024 18:30:47 GMT Darine Tag In our pursuit of excellence, we are thrilled to introduce our White Glove Services tailored exclusively for our Premium Customers. At INTO, we understand that each client is unique, and our commitment to delivering an exceptional experience has led to the development of features that empower you to seamlessly shape your guest communication. One of the challenges faced by premium clients is the need for a more personalized touch in their guests' interactions. The desire for a distinctive brand voice and the ability to enforce specific business rules are key concerns that we have taken to heart. https://www.weareinto.ai/news/skift-event-2023 https://www.weareinto.ai/news/skift-event-2023 Mon, 21 Oct 2024 18:30:47 GMT INTO Editorial Team Let’s meet at the Skift! Building upon Skift’s comprehensive coverage of short-term rentals – at the forefront of the impact of technology, platforms, and professionalization on both the urban and traditional vacation rental sector – this event brings together a wide range of founders, CEOs, investors, and veterans in the travel industry to discuss the opportunities and challenges ahead. https://www.weareinto.ai/news/meet-us-at-our-new-office-space-on-mcgill-in-the-old-montreal https://www.weareinto.ai/news/meet-us-at-our-new-office-space-on-mcgill-in-the-old-montreal Mon, 21 Oct 2024 18:30:47 GMT INTO Editorial Team We’re thrilled to share that we’ve relocated to a new office space in the historic district of Old Montreal. As we accelerate our growth, we’re excited to collaborate with the AI community to advance ethical AI development and implementation. https://www.weareinto.ai/news/enhanced-summarize-feature https://www.weareinto.ai/news/enhanced-summarize-feature Mon, 21 Oct 2024 18:30:47 GMT Darine Tag We're thrilled to announce a significant update to one of INTO's essential features: Summarize. With this update, you can now effortlessly access all notes added by your colleagues directly within the Summarize feature. https://www.weareinto.ai/news/vrma-european-conference-2024 https://www.weareinto.ai/news/vrma-european-conference-2024 Mon, 21 Oct 2024 18:30:47 GMT INTO Editorial Team Stay tuned: We'll be there to talk about Multimodal Conversational AI in Hospitality. https://www.weareinto.ai/news/bullet-point-summaries https://www.weareinto.ai/news/bullet-point-summaries Mon, 21 Oct 2024 17:29:41 GMT Darine Tag We’ve streamlined the Summarize Feature to deliver clear, emoji-enhanced bullet point summaries, making it easier to grasp key conversation elements at a glance. This upgrade focuses on efficiency, clarity, and accessibility, helping you quickly extract essential information without wading through long text. With visual cues like emojis, summaries become more engaging, allowing you to act faster and stay organized. https://www.weareinto.ai/news/chinese-dutch-language-support https://www.weareinto.ai/news/chinese-dutch-language-support Mon, 21 Oct 2024 17:29:41 GMT Darine Tag We're pleased to announce an important update: our platform now supports Chinese and Dutch languages. This addition is geared towards enhancing the reach and versatility of your guest interactions. By incorporating Chinese and Dutch into our language repertoire, we aim to facilitate seamless communication for a broader audience, fostering a more inclusive and engaging environment for your guests. This expansion aligns with our commitment to breaking down language barriers, ensuring that our platform is a welcoming space for individuals from diverse linguistic backgrounds. https://www.weareinto.ai/news/vrma-2023-conference https://www.weareinto.ai/news/vrma-2023-conference Mon, 21 Oct 2024 17:29:41 GMT INTO Editorial Team Exciting news from Into! We're delighted to share that we'll be participating in the upcoming Vacation Rental Management Association (VRMA) conference in October 2023, a hub for education and collaboration within the vacation rental industry. https://www.weareinto.ai/news/first-inquiry-template https://www.weareinto.ai/news/first-inquiry-template Mon, 21 Oct 2024 17:05:35 GMT Darine Tag The moment a guest sends that first inquiry is more than just a question, it’s an opportunity. Your response shapes their entire impression of your property and can be the deciding factor between a booking or a missed opportunity. With INTO’s First Inquiry Template, your AI delivers personalized, timely responses with the perfect tone, ensuring every guest feels valued from the start. https://www.weareinto.ai/news/customizable-message-tones https://www.weareinto.ai/news/customizable-message-tones Mon, 21 Oct 2024 17:05:35 GMT Darine Tag Tailor Your Tone: Less apologetic, Friendly, or Formal. https://www.weareinto.ai/news/integrating-internal-notes-within-into-summary https://www.weareinto.ai/news/integrating-internal-notes-within-into-summary Fri, 18 Oct 2024 20:04:17 GMT Darine Tag Collaboration thrives when everyone’s on the same page, but it can be tough to stay up-to-date with every conversation twist. That’s why we’ve enhanced the Summarize feature to now include internal notes, making it easier to track key points and team decisions. https://www.weareinto.ai/news/new-feature-custom-message-signature https://www.weareinto.ai/news/new-feature-custom-message-signature Fri, 18 Oct 2024 19:53:02 GMT Darine Tag Imagine a guest receives a thoughtful confirmation message from your property, ending with, “Looking forward to your arrival, [Manager’s Name].” It feels personal, even though AI crafted it. This is the power of INTO’s Custom Signature, transforming automated responses into warm, human-like communication that builds trust and connection. https://www.weareinto.ai/news/direct-access-to-customer-portal https://www.weareinto.ai/news/direct-access-to-customer-portal Fri, 18 Oct 2024 19:35:14 GMT Darine Tag We’ve made it easier than ever to manage your INTO account by enabling direct access to the customer portal from the Compose button in Guesty Inbox. Now, with just a click, you can: https://www.weareinto.ai/news/introducing-into-copilot https://www.weareinto.ai/news/introducing-into-copilot Fri, 18 Oct 2024 19:13:10 GMT Darine Tag Managing guest inquiries can feel like flying on autopilot, except the pilot still needs to monitor everything. That’s where INTO Copilot steps in, not as a replacement, but as your reliable co-pilot, lightening the load and ensuring you stay in control. Imagine never having to type out the same answer twice. Instead, Copilot offers smart, pre-written replies right within each conversation, ready for you to send or personalize in seconds.