INTO Hospitality

Learning Modules

Guesty & INTO – Your Integrated Mission Control

Understand the relationship between Guesty and INTO AI, detailing how this integration centralizes guest communications, property data, and automated response capabilities.

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Master Your Mission Control – The Unified Inbox

A deep dive into utilizing the Guesty Inbox enhanced by INTO AI, covering message triage, professional communication composition, note-taking, and workflow management.

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Reservation Intelligence – Data is Power

Learn to navigate and interpret the Guesty Reservation Page. Understand how statuses, booking sources, and guest data inform INTO AI's responses and when to escalate sensitive issues.

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Calendar Intelligence – The Map of Availability

A guide to using the Guesty Multi-Calendar as a read-only intelligence source. Learn how INTO leverages real-time availability and why agents must never modify calendar data.

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Autopilot & Automation – Consistent Communication

A comprehensive guide to understanding INTO Autopilot and the role of automated messages in guest communication, focusing on monitoring, troubleshooting, and maintaining consistency.

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OTA Channel Management – Policy and Personalization

A guide to understanding how INTO AI handles messages and policies from major OTAs (Airbnb, Vrbo, Booking.com), ensuring platform compliance and consistent guest communication.

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Agent Authority and Escalation Protocol

A definitive guide for INTO agents defining their independent authority, strict boundaries (financial and modification limits), and the protocol for escalating complex guest issues to managers or hospitality specialists.

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Scenario Walkthroughs

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The INTO Advantage Tone – Elite Hospitality Principles

Learn the principles of luxury hospitality communication, focusing on personalized service, consistency, cross-cultural sensitivity, and applying the INTO Advantage Tone to every guest interaction.

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Service Recovery Protocol – The H.E.A.R.T. Framework

Detailed protocol for handling guest complaints and service failures using the H.E.A.R.T. framework. Focuses on agent triage, empathetic communication, and strict escalation rules.