When guests need you, speed matters

Every minute changes the outcome.

With the Advantage Plan AI is the first responder

AI gathers context instantly and responds in the guest’s language within seconds.

and our Guest Experience Agents step in when it matters

Real people resolve complex issues without delays or handoffs. Their average response time is <5 minutes.

Every interaction makes the system smarter

New knowledge is captured so the next guest doesn't experience the same issue. Quality compounds over time and scales with you.

See if Advantage fits your operation

15 minutes. We'll walk through your portfolio and tell you whether managed guest communication makes sense at your scale.
Book a conversation
Sarah Smith
B.
Hi, I can't get in.
It's cold. Can you help?
Hi Sarah, I’m checking your door code now.
The code for your stay is 4821.
✦
B.
It's not working.
Sorry, backup code was recently updated. Please try 6984.

Sorry, backup code was recently updated. Please try 6984.

‍↑

Advantage is Built for Operational Confidence

We monitor.
We respond.
We escalate.
We improve.

You get a fully managed guest communication team with structured AI and human oversight.

Revenue

First responder wins the booking. We also help with upsells and gap-nights.

Reputation

Delayed replies increase friction & refunds. We provide attentive and fast service.

Ranking

OTA Platforms reward consistency and speed. We provide both.

Simple pricing, scaled to your portfolio

Advantage is priced per listing, per month. No tiers, no hidden fees, no per-message charges.

$40
per listing per month

Billed monthly. Includes full AI automation, 24/7 human coverage, onboarding, knowledge management, and ongoing optimization.

Portfolio Size
50 Listings
75 Listings
100 Listings
Monthly Cost
$ 2,000/mo
$ 3,000/mo
$ 4,000/mo
What that replaces
1 to 2 full-time VAs + management overhead
2 to 3 VAs across time zones + QA
A small guest services team

Operate without the inbox

Your team runs operations. We run guest communication. AI handles the volume; our guest experience agents handle the complexity. 24/4.

Book a 15-minute conversation →
We'll review your portfolio size, current response workflow, and whether Advantage is the right fit. No commitment.

A few more details

Pro Plan vs Advantage

Choose how hands-on you want to be
Features
Setup
AI Response
▸

Automate your guest communication entirely with Autopilot. Integrated into your Guesty inbox, Autopilot proactively handles guest inquiries 24/7 by drawing from the full conversation history and previous interactions related to the property. Responses are accurate, timely, and aligned with your brand voice so guests get a seamless experience, day or night.

Human Coverage
▸

With Copilot, your team gets real-time support without leaving the Guesty inbox. It suggests responses proactively, leveraging both the current conversation and any relevant past communications about the property. Copilot ensures responses are accurate and consistent, giving your team confidence in every interaction.

Response time
▸

Empower your agents with tools designed to enhance productivity. Draft Mode, Full Translation, Tone Customization, and One-Click Conversation Summaries ensure smooth and personalized communication every time without any guesswork.

Languages
▸

Maximize your revenue potential by filling gap nights with AI-driven upsells. INTO Autopilot automatically identifies and offers discounted stays to existing guests, driving up to 15% more revenue by boosting occupancy.

Knowledge updates
▸

Leverage real-time data integration from Guesty to provide personalized responses that reflect guest preferences, stay history, and property details—improving both service quality and efficiency.

Operational effort
Peace of mind
▸

Customize every aspect of your AI to reflect your brand’s voice and values. Configure business rules, guest interaction preferences, and custom sign-offs—ensuring every response aligns with your unique guest experience.

Pro
Self-managed
Yes
None
Improves in time
Multilingual
Manual
Ongoing
Moderate
INTO Advantage
Fully managed
Yes
24/7
< 5 minutes
Multilingual
Continuous
None
Full

Frequently Asked Questions

✦
How fast can we go live?

Most portfolios are live within two to three weeks. We handle setup, knowledge ingestion, and testing so you start seeing value quickly without disrupting your operation.

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What happens when AI isn't enough?

Our guest experience team steps in based on predefined escalation rules.

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Do you work in multiple languages?

Yes. Advantage supports multilingual guest communication by default, without requiring separate workflows or staff.

✦
Do you offer upsells for guests?

Yes. Advantage can support guest upsell opportunities such as early check-in, late checkout, or additional services, helping you increase revenue while maintaining a seamless guest experience.