Who this course is for

Agents handling guest and reservation messages in the Guesty Inbox while using the INTO Chrome extension, and escalating to property managers as needed.

What “good” looks like

You respond fast, with warmth and accuracy. You do not guess. You do not pass the buck. You use tools to reduce friction, then you bring the human part when it matters most.

Tools covered

• Guesty Inbox, Inbox widget, saved replies, unread, archived, snoozed workflows
• INTO Compose, Directed Draft, Summarize, tone and translation tools

Outcomes

By the end of this course, you will be able to:

• Pull the right context fast using the Guesty Inbox widget
• Produce accurate replies using INTO Compose, and edit responsibly
• Use saved replies without sounding robotic
• Manage inbox workload using unread, archive, snooze
• Escalate with clean handoffs, and help improve the AI knowledge base